Greetings!
My name is Mikael Miettinen^27y and this is my resume!

Welcome!

Greetings and welcome to my resume!

My name is Mikael Miettinen, and I want to change the game.

After the realization set in that I would not be making it as a pro football player(I wasn't even close), I spent many evenings studying and self-training about Business and IT industry. So it is no surprise that now I work in an industry which rewards me for helping companies' both IT and business to realize their potential and setting them on their way to achieving great things.

At the work I see opportunities and solutions rather than problems.

Work experience

• 2019

  Inhouse Group Oy, IT Manager

  Lahti, Finland
  1/2019 - Present
  
  I'm responsible of developing and operating our company's IT Infrastructure, IT leadership and we are subcontracting Microsoft products like O365, D365 together with one of the biggest Finnish teleoperator brand.
  
  My role description as IT Manager:
  - Manage day-to-day IT activity of the company to ensure proper service delivery in the critical business areas of Incident-, Change-, Service Level-, Release- and Problem Management.
  - Define and implement standards/procedures and processes to ensure optimal customer experience.
  - Manage customer relationships and expectations to maximize customer value and ensure profitability.
  - Advise customers with recommended approach to their IT bottlenecks and needs.
  - Leading IT project and sale negotiations together with sales management. Ensure execution and tracking.
  
  #ITIL #PM #SM #O365 #Dynamics365 #Azure #Microsoft #Network #VoIP

• 2018

  Posti Oy, Application Coordinator - Service Delivery

  Helsinki, Finland
  12/2017 - 1/2019
  
  My role description as Application Coordinator:
  - Coordinates application Incident, Problem and Change management together with Posti organization and external suppliers, according to ITIL processes.
  - Secures that ICT production requirements are taken into account in ICT development.
  - Participate in transition projects(e.g. DataCenter transition, AMS transition).
  - Ensures that Business applications are transferred from development to production efficiently, smoothly and without disturbances.
  - Demonstrates through actions undestanding about how application supports business processes.
  - Steers / participates regular supplier meetings of applications.
  - Continuously improves processes related to own responsibility area.
  - Supports building of Service Delivery organization.

• 2015

  Posti Oy, System Specialist

  Helsinki, Finland
  03/2015 - 12/2017
  
  My role description as System Specialist
  
  - Coordinates application Incident, Problem and Change management together with Posti organization and external suppliers, according to ITIL processes.
  - Secures that ICT production requirements are taken into account in ICT development.
  - Demonstrates through actions understanding how application supports business processes.
  - Continuously improves processes related to own responsibility area.
  
  Keywords: ServiceNow, EDI, WMS, AWS, Microsoft Dynamics AX, Citrix, SAP, Integrations, Web Services, Business-critical applications, Active Directory, SCCM, PowerShell, LAN & WAN, DHCP, DNS, Exchange, O365, ITIL, MIM, Change-, Incident- and Problem Management
  

• 2014

  Posti Oy, Service Desk Specialist

  Oulu, Finland
  03/2014 - 3/2015
  
  As Service Desk Specialist, I did act as single point of contact(SPOC) for Posti end users(over 25 000 users) in all IT related issues. I did provide 1st Tier support via phone, email, chat and Self Service portal for an issue related to desktop software, hardware, peripherals and access rights.
  
  I was responsible for:
  - User Guidance (Help) and handling of Incidents and Service Request for End User & Voices Services, Computing and Network Services and an agreed applications, the valid list of Applications supported by Service Desk.
  

• 2013

  InfoCare Oy - IT Customer Service Specialist

  12/2013 - 03/2014
  
  We strive to provide customers with technical support first, but if the problem couldn't be solved, we'd order a maintenance pick-up for the product or sent a technician to solve the problem.

• 2013

  Barona ICT Solutions Poland, Service Desk Specialist

  Katowice, Poland
  05/2013 - 08/2013
  
  I was working as a Service Desk agent, solving first and second level problems. If customers had issues with some piece of technology, they contacted me first to take care of the issue.

• 2012

  InfoCare Oy - IT Customer Service Specialist

  Oulu, Finland
  07/2012 - 05/2013
  
  We strive to provide customers with technical support first, but if the problem couldn't be solved, we'd order a maintenance pick-up for the product or sent a technician to solve the problem.

• 2012

  Sysvia Oy, eSports Manager

  Helsinki, Finland
  11/2010 - 05/2012
  
  I was responsible for graphics, marketing and maintaining the various social sites including our own website, Facebook, Youtube and Twitter. Coordinating with the marketing and PR teams for Sysvia Oy Corporation to post articles, pictures and videos from various events.

Education

• 2018

  Bachelor's Degree, Business Administration, Lapland University of Applied Sciences

  2014 - 2018
  
  Bachelor's studies consist of basic, professional and elective studies, practical training and a Bachelor's thesis.
  The BIT Degree Programme gives students theoretical and practical skills required for working in the field of information and communication technology (ICT). The objective of this programme is to educate specialists in cloud computing, Web and mobile services and applications.
  
  

• 2011

  Technical Drawer, Oulu Vocational College

  2008 - 2011
  
  2D and 3D mechanics technical drawing. Other fields were graphical design, construction and electronics drawing.

CERTIFICATED